Help Desk

Applied Aged Care Solutions provides Help Desk Services to all users of the Community Services Client Manager (CSCM) software package. This program currently collects information on the following Commonwealth Government (Dept. Health and Ageing) funded National support services provided by the Alzheimer’s Australia and Carers ACT:

1. Dementia Education and Support Program (DESP)
2. Living with Memory Loss Program (LWML)
3. Carer Education Workforce Training Program (CEWT)

To assist us in providing you with the best possible assistance, please complete the following form with your problems, questions and comments.

Please note: you can also download or view the Help Notes on Community Services Client Manager (CSCM) in the file download area of this site

Personal Details
Name:	*
Position:	*
Email address:	*
Location (auspice, regional site):	*
Telephone number:
Mobile number:
Facsimile:
How would you prefer we contact you for a follow-up?
Contact method:	E-mail  Telephone  Facsimile
Which National Program does the question relate to?
National Program:	DESP  LWML Program  CEWT Project
Category of Question/Problem
Category:	Installation Password access Client group set-up Staff client set-up Person details Contact details Printing Importing CSCM update Exporting analysis file to Applied Aged Care Solutions Database back-up Report module Special report request Suggestions for CSCM enhancements Other * Hold down the control (Ctrl) key to select multiple options
Description:	* Please describe the problem (be specific and provide details of error messages)
	If you choose to save your details, a cookie will be written to your computer containing these details. Subsequent visits to this page will automatically load your details into the form. Yes - Please save my details for future visits
	* denotes a required field